Keacc
DIS Veteran
- Joined
- Jul 14, 2004
We are doing a family trip (6 adults and 2 kids 5&7) to WDW Nov 9-16. I set up a budget which would include flying Southwest out of Midway (1hr 10 min drive). Tickets for Southwest won't be available until around May. Yesterday I saw that I could purchase tickets on United for about only $20 more per ticket (including luggage) out of Ohare (40 min drive). This would still be within my budget. I purchased Economy (not basic economy) because you can assign your seats when you purchase. I assigned seats 14A,B,C,D,E and F, plus seats 15C and D to our party. After assigning them I checked and the UA system didn't assign them. I called customer service and they said that because the flight was more than 6 months out, I couldn't assign them. I told them that I purchased these because I could assign seats. Their advice was to keep checking back. I told them that they could cancel them and refund my money. She said that she would have her supervisor handle this. After 1 hour and 4 minutes on hold, with only coming back to me one time during, they finally got my seats assigned. They assigned them to the wrong people in my party. But at least they are assigned. Now when I try to go back and assign them to the right people, it won't let me. Why oh why did I not stay with Southwest?
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