We did not have a good first experience with Fidelity, but we are giving them a second change. We signed a contract on February 1, 2018, and Shawn did not send the contract to Disney until February 22, 2018. When questioned as to why there was a 22 day delay, she did not respond to my email. Neither did Evelyn from Fidelity and she had a hand in the process. My husband finally emailed asking why they were not responding to my emails, and they responded to him.... The contract was sent on February 22 and purchased by Disney about 10 days later.
We swore that we wouldn't work with Fidelity again, but we found another contract with them that we felt was much better than those available through other agencies. Bonnie has been very responsive. I put in an offer on Thursday, and she responded immediately. She heard back from the seller on Friday, and we accepted the counter offer. We are still waiting on the contract to sign. Crossing my fingers that this round goes better than the last!