We stayed in a studio for 2 weeks in September/October last year for our honeymoon and I have to say we were extremely dissapointed!
Having previously stayed at SSR we had reasonable expectations, but everything seemed to have gone down hill! There were never any glasses or mugs and the paper plates and cups and plastic cutlery were never refilled, we had to call and request more on multiple occasions. When we did call and request more, the meeting that we got from the person delivering everything was unpleasant, in fact she made us feel soo uncomtable about calling and requesting more we ended up sharing plates, so that we wouldn't need to call again!
Our housekeeper was also unpleasant and got angry when we were in the room when she arrived to clean it, we tried to make sure we were out, but some days she would come at 8am and other days she would come at 5pm, so it was hard to know when she would arrive. One day when she arrived, I asked if it would be ok if we could just have 2 minutes to get ready, she said she wasn't sure if that would be ok and asked (with her hands on her hips) 'do you want your room cleaned or not?'. When the room was cleaned, some days the pillows would not have pillow cases or the bag for the paper waste basket would be laying beside, sometimes no bag at all. The bathroom always had dirty shoe prints all over the floor and on several occasions the soap products would be removed but not replaced with new ones.
While I can appreciate that all of these things are only small problems, when you get them all at once they feel a lot bigger and to be honest whenit costs so much to stay on Disney, for that 'Disney difference' I expect a certain level of service. We were left feeling unsure as to whether it would be worth staying on Disney next time, which is something we have never felt before!
