Cynner
DIS Veteran
- Joined
- Aug 12, 2019
Anyone else having this problem?
I have a phantom reservation on my schedule for my Christmas trip at Boma. I've tried to cancel it multiple times, and it says I can't cancel it online, that I have to call. I called, waiting forever, finally got through to a CSR and they said it's already canceled. Yet, it still shows online (for a week now, not just immediately or anything). I don't have an email with the cancelation notice - I might have gotten it and just deleted it as I had so many confirmation/cancelation (I know, lesson learned, saving all those from now on). The CSR says I won't get charged for not showing as it's not in the system - yet I still see it!
Now, I'm unable to cancel reservations for my Feb trip too!
I have a phantom reservation on my schedule for my Christmas trip at Boma. I've tried to cancel it multiple times, and it says I can't cancel it online, that I have to call. I called, waiting forever, finally got through to a CSR and they said it's already canceled. Yet, it still shows online (for a week now, not just immediately or anything). I don't have an email with the cancelation notice - I might have gotten it and just deleted it as I had so many confirmation/cancelation (I know, lesson learned, saving all those from now on). The CSR says I won't get charged for not showing as it's not in the system - yet I still see it!
Now, I'm unable to cancel reservations for my Feb trip too!