I've always had good experiences with the folks at the Dining Reservation number, which was why I was so surprised with my experience today. We have an upcoming trip that I needed to make some dining ressies for and instead of going thru MS, I decided to call directly into Disney Dining, thinking that somehow this might be quicker. I called tonight around 4:30pm. I received a CM (who later said her name was NELL - assuming that's true) who started out fine, however when she asked me my last name and then read it back, I thought she had added an E at the end instead of an A. I told her so and she said for me to tell her again, in alphanumeric - no problem. When I did, however, she says quiet loudly, her voice a little higher, "thats what I said!" I said, "oh, ok, I thought you had an e instead of a" and she says, "No," (repeats spelling my last name) and says even louder, very snippy, "that's what I said"...I'm thinking, "funny but this call isn't as magical as I thought it would be." So I say, "ok, well it's not important"..I'm wondering why this women is yelling at me about a mistaken spelling or lack there-of, and can't we just move on when she announces, "it IS important! It has to be right in the system! Do you know what happens when it's not right in the system? Lots of people show up and there's no reservation for them, and they can't be seated because they can't find their reservation, because it's spelled wrong!" Her voice is all high and pitchy now. I'm thinking - this woman needs some serious help. All I could do at that point was say "ok..." Then she's asking for my reservation number and I explain again that I'm DVC and does she want my telephone instead - she says she needs both and after a few minutes finally tells me my confirmation number, etc.
I got off the phone thinking, "I just got yelled at, because I accused her of spelling my tricky, Ukrainian, last name, incorrectly"..
Just another reason to call MS and let them handle it from now on.
I would love to let someone at Disney know about what happened - but not even sure where or who to call or write...
I got off the phone thinking, "I just got yelled at, because I accused her of spelling my tricky, Ukrainian, last name, incorrectly"..
Just another reason to call MS and let them handle it from now on. I would love to let someone at Disney know about what happened - but not even sure where or who to call or write...
. We talked about DVC, what places we like to eat, what places she liked to eat, weather, etc,etc. She and other Cast members are why I love Disney SO much. They make it what it is IMO. 
