Apparently it takes 24 hours to "process" the "request," which means Special Services is aware of the request, but nothing has been blocked yet. Why does that sound like a recipe for disaster? I am supposed to call back Friday to make sure that the request actually went through.
Also, they said that the fact that it is a HA room with roll in shower will not appear on my reservation, and those are "internal notes."
So i guess everyone needs to call a couple days after making their reservation to make sure they are actually doing what you need!