"No Problem"

[goofinoff]

When did this phrase become an acceptable response to "thank you"? I work with a girl (22) that every single time she waits on a customer and the customer says thank you she come back with "no problem!" I also notice she doesn't thank the customer. She finishes a transaction with "there you go" or "you're all set."

It bugs me. I'm done with my rant.

 

[lilclerk]

It's always been drilled into me to NEVER say "no problem" to a customer. I don't think it's really acceptable, maybe she just hasn't been told otherwise yet.

 

[goofinoff]

I'm not her direct supervisor so I don't feel like I can tell her to stop saying it.

 

[BadgerGirl84]

None of those three phrases bother me in the least.

 

[Disneylover99]

I prefer "No problemo" myself, so....there you go.

 

[Mizzoufan]

If I had a server say that to me or a cashier. It wouldn't bother me.

 

[PrincessShmoo]

I'm not her direct supervisor so I don't feel like I can tell her to stop saying it.

Maybe you could ask the boss whether it's acceptable to use such phrases? Not necessarily mentioning that she does it, but that you're just curious.

 

[low-key]

I like it when everyone puts there own slant to being polite

 

[Dentam]

Huh... I say this all the time. I don't work in customer service but don't see what the big deal is...

 

[ashley0139]

I say "no problem" almost every time someone says "thank you." My friend and I actually had a conversation about this the other day. It seems generational. Millenials tend to say "no problem" while older generations say "you're welcome." I tend to think of "you're welcome" as "I'm acknowledging I did you a favor and your thanks" where as "no problem" is seen as "don't even mention it as something that needs to be thanked." You're welcome also seems more formal to me. But that's just my take.

Anyway, I don't get why it bothers you what this other girl does. I don't see a problem with any of it. None of that is inappropriate.

 

[EMom]

I dislike the saying. No problem. Of course, it isn't a PROBLEM. It's your JOB. To say "No problem" implies it could have potentially been a problem and the problem was averted. Or that you helping someone is not a problem for you. Well, duh, serving someone is NOT a problem. The proper response has always been, and will always be "Thank you," followed by "You're welcome."

 

[lilclerk]

If I had a server say that to me or a cashier. It wouldn't bother me.

I'm the same, however I can definitely see situations where a customer could turn it around and get upset because you implied that it COULD be a problem. Tiny word choices like this can turn a pleasant conversation into a huge ordeal.

 

[ronandannette]

I say "no problem" almost every time someone says "thank you." My friend and I actually had a conversation about this the other day. It seems generational. Millenials tend to say "no problem" while older generations say "you're welcome." I tend to think of "you're welcome" as "I'm acknowledging I did you a favor and your thanks" where as "no problem" is seen as "don't even mention it as something that needs to be thanked." You're welcome also seems more formal to me. But that's just my take.

Anyway, I don't get why it bothers you what this other girl does. I don't see a problem with any of it. None of that is inappropriate.

OK, but as a customer, I couldn't care less if it WAS a problem for you...it's your job to make the transaction, take the order, whatever. Call me a grumpy old bag, but the proper response to "thank you" is "you're welcome".

 

[Squirlz]

When did this phrase become an acceptable response to "thank you"? I work with a girl (22) that every single time she waits on a customer and the customer says thank you she come back with "no problem!" I also notice she doesn't thank the customer. She finishes a transaction with "there you go" or "you're all set."

It bugs me. I'm done with my rant.

It has never been acceptable. The proper response has always been "You're welcome". The fact that it is acceptable by some is just evidence of the degradation of polite society.

 

[MomofKatie]

Eh- I don't have a problem with it (hee, hee). I am just happy when someone acknowledges my expression of thanks. I don't get all worked up about how they phrase that acknowledgement. Sometimes people get their knickers in a twist about insignificant things, IMO.

 

[robinb]

When did this phrase become an acceptable response to "thank you"?

A million years ago. I have no problem with "no problem". Sorry.

 

[ashley0139]

OK, but as a customer, I couldn't care less if it WAS a problem for you...it's your job to make the transaction, take the order, whatever. Call me a grumpy old bag, but the proper response to "thank you" is "you're welcome".

Sorry, I just can't bring myself to care how a cashier responds to how I say "thank you," as long as they are generally polite. I was just explaining my way of thinking.

 

[Micca]

In a casual/friendly environment "no problem" is fine. In a more formal customer relations situation, "no problem" just seems inappropriate. At Chick-Fil-A when a customer says thanks, the correct response is "my pleasure." Give it a try some time, they've done a good job getting their staff to say this.

 

[msjprincess]

I'm 50 and I could not care less as long as they're polite about it.

 

[Dentam]

I dislike the saying. No problem. Of course, it isn't a PROBLEM. It's your JOB. To say "No problem" implies it could have potentially been a problem and the problem was averted. Or that you helping someone is not a problem for you. Well, duh, serving someone is NOT a problem. The proper response has always been, and will always be, "Thank you."

Seriously? Oh, sorry - that's another generational phrase I guess.