My husband didn't believe me about FP+

[3DisneyFanz]

SSE was still a walk-on when we were there...well other than the NORMAL right at rope drop, just came back later and the wait was 10 min. A lot of rides were FP even with legacy FP but you didn't pull a FP for every ride then either. I love how they always use Captain EO and Figment for FP+, as of right now Captain EO shows 10 min, (walk on) Figment shows 15, ellens shows 10.

I'm curious if the wait times for EO and Ellen are just for the preshow or if people are actually waiting to get into the preshow area?

As for Figment that is 15 min longer than anyone ever waited for either redo prior to FP+.

Either way the fact that they added FP to Figment and EO is the only proof anyone needs that this was less about guest experience and more about trying to hide the fact there aren't enough attractions people are actually interested in.

 

[itchin2go]

As for Figment that is 15 min longer than anyone ever waited for either redo prior to FP+.

I've said this before: Pre FP+, there was SO not a line at Figment that there was rarely a person before us or a person after us. We usually had the ride to ourselves.

 

[3DisneyFanz]

Fair enough. I am just trying to apply my experience managing enterprise projects to this enterprise project. What I have said here is said in just about every scrum meeting I've been a part of. Keep an eye on the end goal and big picture and tune out the distractions that aren't reflected on the balance sheet.

Sadly you're right and they won't care until John and Sally stop vacationing there. The Guest Services CMs have been told to stop passing along complaints about the new system to management which is the first sign they don't care about the end user experience.

 

[rajak73]

I'm curious if the wait times for EO and Ellen are just for the preshow or if people are actually waiting to get into the preshow area?

As for Figment that is 15 min longer than anyone ever waited for either redo prior to FP+.

Either way the fact that they added FP to Figment and EO is the only proof anyone needs that this was less about guest experience and more about trying to hide the fact there aren't enough attractions people are actually interested in.

Right...everything was a walk-on before FP+.....where's that banging my head smiley!

 

[dokey]

Sadly you're right and they won't care until John and Sally stop vacationing there. The Guest Services CMs have been told to stop passing along complaints about the new system to management which is the first sign they don't care about the end user experience.

Really? Did a CM tell you this?

 

[itchin2go]

I would guess we are about 5 years away from MyMagic+ resembling anything approaching an end product. That 2 Billion dollars isn't being spent on Magic Bands or FP+. That money was spent to build an enterprise system to mine data and then use that data to increase income. It is mainly an infrastructure and data mining project and should be viewed as such. The public facing portion of the project is small and a means to an end, not an end itself. Any such product by design has to be implemented at a much earlier stage then the completion date because the data gathered in production will directly dictate future incremental changes of the overall end product.

I also think the general public is under the false assumption that they are the customer for MyMagic+. They are not. The customer for MyMagic+ are internal clients. Operations, marketing, forecasting, business intelligence, etc.

And yet they try to sell it to the public as something that will enhance their vacation?

 

[BuckeyeBama]

The Guest Services CMs have been told to stop passing along complaints about the new system to management which is the first sign they don't care about the end user experience.

I didn't know that, but it makes sense. They seem to be fully committed here. What would management do with those complaints?

Escalating the complaints without any hope of affecting change is disingenuous. It might make the patron feel better to think that their complaint is being sent up the chain, but if they are really not considering change, why the pretense?

 

[BuckeyeBama]

I've said this before: Pre FP+, there was SO not a line at Figment that there was rarely a person before us or a person after us. We usually had the ride to ourselves.

Wow! Is there really a line for Figment now?

 

[AquaDame]

Wow! Is there really a line for Figment now?

Yes. Depending on the time of course, but I have seen people post 20 minute waits for it.

 

[3DisneyFanz]

Really? Did a CM tell you this?

Yup. We had previously been told they were having daily meetings on how to respond to issues with sales pitches but those have since stopped and they've been told that management knows people aren't happy so they need to focus on non FP+ issues.

 

[jtowntoflorida]

Imma gonna ask a serious question, and I want a serious answer.

We've never done Figment. I have no idea what it is. I have two elementary age kids. Should we add to to our itinerary?

 

[3DisneyFanz]

Right...everything was a walk-on before FP+.....where's that banging my head smiley!

Everything wasn't but some things really were and Figment was one of them. After the original was pulled both new versions have had such bad reviews people avoided them like the plague. If someone says PP was a walk on I certainly would scoff at that but Figment was a ghost town. They used to take the Segway tour people over there for bathroom breaks because they could ride there in FW with virtually no chance of hitting another guest.

 

[BuckeyeBama]

Imma gonna ask a serious question, and I want a serious answer.

We've never done Figment. I have no idea what it is. I have two elementary age kids. Should we add to to our itinerary?

Opinions vary, but we love it. Our children are now teens and Figment is still one of our favorite WDW characters.

ETA - keep in mind that this attraction used to be much better, so part of this may be nostalgia.

 

[3DisneyFanz]

Imma gonna ask a serious question, and I want a serious answer.

We've never done Figment. I have no idea what it is. I have two elementary age kids. Should we add to to our itinerary?

For kids it is still cute especially if you have a boy that age that thinks smells are funny.

 

[Kalliope]

Wow! Is there really a line for Figment now?

Yes, just like there is a line for SE and LWTL, etc.

 

[Kalliope]

Imma gonna ask a serious question, and I want a serious answer.

We've never done Figment. I have no idea what it is. I have two elementary age kids. Should we add to to our itinerary?

I would, just be aware there is a flash along with a loud bang towards the end. Scared the poop out of me and I won't do it again.

 

[GreatLakes]

And yet they try to sell it to the public as something that will enhance their vacation?

You mean a marketing department is trying to put a spin on a product for the public? Please don't tell me that Google pretends to want to give me the most accurate maps or search results for my pleasure when their real goal is monetizing my web-surfing by presenting me with advertising.

In all seriousness though the two, in reality, aren't mutually exclusive to each other. There are people who have had their vacations enhanced by the public facing aspects of MyMagic+ but Disney doesn't even really talk publicly about the aspects that aren't public facing and those are the core pieces of the overall picture. I don't even see much talk about them in the technical trade publications. I'd love to see a system diagram of the architecture but I suspect I'll have the ability to levitate above the MK on my own before that is made public.

 

[itchin2go]

Imma gonna ask a serious question, and I want a serious answer.

We've never done Figment. I have no idea what it is. I have two elementary age kids. Should we add to to our itinerary?

It was my daughter's favorite attraction for years. She's 14 now, and sees that it's not so great, but boy, she loved it at the time. I hate to say this, but I wonder if part of the attraction was that there was never a line. Regardless, it's non-scary, non-jarring - just a little train kind of thing rides through rooms and then there are effects in the rooms. It's upbeat and brief, and there's a funny, bad smell part of it. Assuming there's little to no line, and you've run out of things to do in Future World, go for it.

 

[itchin2go]

Wow! Is there really a line for Figment now?

True story: Reading these boards, sometimes I doubt my own recollections. So the last time I was involved in a discussion about the Figment line (or lack thereof), I asked my daughter: "Hey - before FP+, was there ever a line for Figment?" She says, "Nope". So I say, "And on our last trip [first trip post FP+], was there a line for Figment?" She says, and I kid you not, "Yes, but we had a FP for it, so we didn't have to wait in in it."

 

[jtowntoflorida]

OK thanks. I think they might find the smell funny, but the loud bang would be an issue. Hmmm. I'll put it on the Maybe list.