Hi guys! This is technically a "Vacation Strategy" post- but just wondering if anyone has come across this situation.
We booked WBC with VS months ago- before the reservation system changed. We paid out balance last week. All along, including the reminder email to pay the balance, the cancellation policy was worded like this:
"We understand things come up unexpectedly and do not want our customers to risk any financial loss. If you should need to cancel your reservation more than 20 days before your check in date, you will receive a full refund. If you cancel after ******, you will receive a full credit towards a future vacation with us. Credit from cancelled reservations can NOT be applied to reservations arriving within 20 days of the previously cancelled dates"
Once we paid the balance, the confirmation email we received had this:
"
Deposit Fee & Cancellation Policy:
A booking deposit equal to 20% of reservation total or $150 is due at reservation (whichever is more).
Final Balance is due 45 days prior to arrival.
Cancellations made more than 61 days to arrival will receive 100% refund. Cancellations made 60 - 45 days prior to arrival will result in forfeiture of deposit. Cancellations made 45 - 30 days prior to arrival will result in 50% forfeiture of reservation total. Reservations are finalized at 30 days prior to arrival. Cancellations made 30 days or less to arrival will result in 100% forfeiture of reservation total. No credits will be given."
We have no intentions of cancelling, but I do like knowing what to expect. I have emailed them to clarify and am waiting for a response. Is this just a policy change? Will we qualify under the old policy?
Sorry this is so long!