CarolinaBlue99
Mouseketeer
- Joined
- Aug 6, 2017
Hey everyone, I just booked a last minute stay Oct 27-31 in a Premium Studio King Bed at the Dolphin. We have 5 of us, Mom,Dad(Me), DD4,DS5 DS7.
I am SPG Gold and have a ton of points at other partners right now, I wanted to book on points but apparently it's not available with points. If I book the standard room on points, can I use cash to upgrade or points? I have seen others mention at check-in but I am hoping for something confirmed for a little less $$ than I had to use for the room right now.
If so, do I call SPG (as they haven't really been helpful) or do I call the hotel directly?
I'm a bit confused. Did you book the Premium Studio using points or paying cash? When using points you can only book a standard/traditional room online. But you can call SPG and book other room categories on points. Using my DH's SPG Gold, I called to book a Deluxe Balcony room at the Swan for a few more points a night (don't remember how many extra - I'd have to go back and look). I found the SPG folks to be really helpful when booking an alternative room from the one featured for online booking. I was very specific in the room category I wanted when I called, and it wasn't a problem at all. Our trip isn't until March, though, so there was lots of availability. Maybe they've sold out of all rooms on points?
I hope this helps somewhat.