This was our experience yesterday at Wilderness Lodge.
Hubbs and I came back from Epcot around 1 o’clock, because I was feeling horrible with body aches and could hardly breathe right from violent coughing.
I hung the sign on the door, unaware of the actual wording, but assuming that it equated to “Do not disturb.” It is not common practice for us to use the latch. I was not aware of the new policy. Mouse meeting had not yet visited our room for the day.
About an hour later, there was a consistent knocking at the door. By the time I mustered all the energy I had to answer the door, a gentleman was beginning to enter. Hubbs wasn’t going to answer the door at all, assuming they would see the sign and go away. The man was persistent in saying he needed to enter the room, but had such a thick accent that I couldn’t understand why. I finally more-or-less shut the door on him as kindly as I could.
I only learned of the new policy when we visited the front desk and their lacking explanation was that many service staff have a heavy Creole or Spanish accent.
We will definitely change our habits of using the latch. However, if Disney is going to send a strange person to my room that insists on entering when I give every indication of not wanting entry, they had better be able to effectively communicate with me. Also, I could maybe understand the insistence on entering if the sign had been up for 24 hours, but it is acceptable after only an hour. Come back when the sign is down.