Hi everyone,
I thought you all might be interested in an update. I want to clear up any confusion that the title and OP may have caused, and explain the situation a little bit more.
I noticed I wasn't able to log in to any of Disney's websites (
MDE, WDW website, DLR website, DMR, DVC, etc...) so I called to find out why, and after much back and forth, I was told that I had been banned (it turns out I wasn't BANNED, but BLOCKED, but the cast members whom I initially spoke to didn't feel the need to differentiate the two) and that I would not be able to use my Disney account "ever again." I asked why and they said they weren't able to tell me over the phone due to the sensitivity of the issue and them not having full access/explanation, so I should email Guest Services.
After speaking with several different departments, and reaching out via Twitter and email, my friend (whose account was also blocked) was able to get through to a Disneyland Ticketing Services CM who asked her where she got the one-day park hoppers that were tied to her account. That's when we figured out that the issue must be related to those tickets.
After a day of "investigation" they called us back and told us the problem: their computers had mistakenly flagged our tickets as fraudulent, and as a result, we were blocked. They boiled it down to "a computer error that required human intervention." That didn't exactly sit well with me, because I asked -- what if I hadn't noticed, what if I had gone to Disneyland and was turned away at the gate, what about other people who maybe haven't realized yet. They told me not to speculate about what if, because my problem was solved, and they were working to correct the issue for the batch of tickets that were wrongly flagged. The response was un-Disney, in my opinion.
When I finally gained access back to my account, I noticed that my tickets were gone. Now, I was given those tickets fair and square, so I don't feel like they should have been taken. I called them back and asked for those tickets to be reinstated, and that's kind of where I'm at now. They're willing to help me, but they want me to do the work. I've been asked to dig through my belongings to search for the physical tickets, I've been asked to call D23 Expo management and ask them for the info (dumb, this has zero chance of being useful and is just a runaround, in my opinion).
Now I'm waiting for them to figure out what to do. I asked if they couldn't simply see the tickets that were linked to my account before the snafu, and they said no. They don't seem to want to just issue brand new tickets, but they can't seem to figure out how to find the tickets I already had... so they're basically just making me wait until they figure something out.
I should point out that every CM has been very nice, even if not very helpful. They're friendly and they definitely know me and my situation across all of their support channels. My biggest gripes at this point are (1) I want my tickets back and (2) they won't let me talk to a Guest Experiences Manager. Every single CM I've talked to is from a specific department, and they all tell me the same thing... take your problems elsewhere, I'm only here for one purpose (tech support, ticket research, reservations, etc).