Chase Rewards customer service was helpful in cancelling our June flight home from St Lucia. We had booked with UR points, and I just happened to notice that United had cancelled the 2nd leg of the flight and wanted us to spend the night in Newark! (no notification about it!) Chase service rep called United and cancelled the flight, got the points back quickly and I booked on Delta (more points of course). So, 1.5 hr to go thru customs in Atlanta with GE, hope the plane doesn't take off late or we'll be spending the night in ATL instead!
We went to Aruba in October, stayed at a Marriott. It had been rainy the week before, but the weather was gorgeous for us - sunny every day, there is quite a breeze. We took a Jeep tour through some of the rugged country in the middle of the island, it was fun but very bouncy!