And as for exhaustion, well, there are many days I wish I could dig a ditch until the whistle blows and then go home physically tired but mentally able to leave it all behind me.
I manage the warranty department for a large home builder and our warranties run for 10 years. There are literally thousands of files active at any given time and as the department head and having 14 years tenure, I am the “chronicler” that people expect to have total recall over even the most obscure details. Of course we have records, but if I had a dime for every time I have to quickly give an overview of something that happened years ago, I wouldn’t have to work.
I manage a staff of 7 and being completely accountable for their performance is always on my mind. Their jobs are tough boots-on-the-ground customer service roles and they’re subject to a certain amount of abuse which discourages them. I try to stand in the gap and suck as much of that up as possible. It doesn’t affect me so much emotionally, but it is mentally draining. I’m also tasked with being able to figure out what’s wrong with something and what needs to be done about it based on just the briefest of descriptions. It’s kind of like a colossal game of “name that tune” - I can assess that plumbing leak or floor squeak in two sentences and 1 picture...