PSA for all of us just getting into this game....
Keep track of your dates, offers, and take screenshots. (I know
@SouthFayetteFan recommends this often, too!)
I upgraded my Hhonors Aspire to the Ascend with a 150,000 Hilton Honors point bonus if I spent $4000 in 3 months. I did so. I've never had problems (that I know of) with the points posting correctly. I was waiting for the points to deposit and chatted with Amex....the rep said there is no such promotion on your account.
I escalated the concern further to their "special marketing department." They then reported back about 10 days later that there were no such promotions on my account. I started thinking I was a bit crazy...maybe the offer was only on my DH's Ascend account. Nope---found an email with the offer listed for my account. Whew! I'm on the phone now trying to get this resolved.
I wish I would have taken a screen shot of the offer in my Amex offers list. I've never had a problem though, so I didn't think I really needed to be that dilligent about it. I'm glad I have the email, and I hope that it's resolved quickly with this phone call---though I'm not holding my breath!
ETA: The rep just came back on the phone and said that there is no such 150,000 bonus offer; the most recent one was from last year. "So, I'm sorry mam, but there are no bonus poitns." I stated that I have proof, and I'm assuming that most people who uprgraded using this offer aren't aware that there is an issue if AMEX is stating that there is no promotion going on at this time.
I could even prove this now with the offer listed on my DH's card!