After many days and time spent trying to get custom upgraded bands the whole family would like, we were disappointed to find the hotel did not have them. We checked in today at Pop. They said they were lost... they were very apologetic, and quickly offered us vouchers that can be redeemed at a disneypark store. Have any of you canadians managed to get the upgraded bands at check-in?
We had a similar issue early July at Pop
We had a frustrating time trying to get upgraded bands for the 6 of us online
After a couple of cancelled orders a castmember eventually submitted our order (from the
Disney Store rather than through
MDE/Our reservation) to be at the resort when we arrived.
No sign of the bands when we get there and turns out they had arrived 1 week earlier then had been returned to Disney store
45 further minutes added to our check-in we eventually received a voucher for 6 new bands
Trying to find a single store that had all 6 bands proved hopeless and we probably spent longer than we would have liked searching
Eventually 4 days into our vacation having tried all the parks we bit the bullet and made some compromises on design choices
Castmember at the store was skeptical that a resort would issue such a voucher for 6 bands (all 6 of us were there at the register) and spent a painfully long time confirming it was indeed legitimate. Eventually we got the bands assigned to our accounts and on the 5th day we were actually able to use (some of) the bands we had originally ordered back in Spring.
We found that the selection of bands available at Pop was actually quite good and with hindsight we could have made our compromises and picked up bands there
The stores in each of the parks had more bands available but not necessarily more designs
Good luck