texasgingerbread
DIS Veteran
- Joined
- Jan 31, 2015
I am so unhappy right now. My original reservation had me at Pop on night 1 (because no room at Swan) and then package with Swan night 2-8. 8 night parkhopper was attached to Swan reservation. Well, when it came to FP date, I asked for my tickets to be put on Pop so I could get them and be in parks first thing on Day 2 (Swan reservation desk opens at 7am to pickup tickets). So when TA moved tickets to Pop vs. Swan the "package price" no longer applied and the applied a room only rate. Unfortunately, no one told this to TA and obviously me. The new rate is $1000 more than original booking.
So here I am...47 days out and I'm looking at $900 more for the same exact everything. I could cancel Swan and rebook directly thru them but the rates have skyrocketed, and 2 nights are available during my stay. My TA said she explained everything to Disney and there is nothing they can do because it's not a Disney hotel. Okay - but i booked it thru Disney. I'm so sad that Disney is not helping! My TA has a call into the Swan (although she's already talked to them twice and they said there is nothing they can do because the rate needs to say package) and is waiting for a call back from a higher up.
So now - if I want the same price I'll need to move to POFQ or CB. I've stayed at CB and not a fan. Honestly, I just don't know they would rebook a package and not let me know the price was different! I never would have allowed them to cancel my last package had they told me this upfront. I would have kept the original reservation. I just wish I could have a little Disney magic here but I think due to my TA's mistake (she said she didn't know rate didn't change) I am out of luck. Any advice? I guess really I am just on here rather talking it thru rather than crying. Ug.
My other worry is - if we change something my FP will be messed up.
So here I am...47 days out and I'm looking at $900 more for the same exact everything. I could cancel Swan and rebook directly thru them but the rates have skyrocketed, and 2 nights are available during my stay. My TA said she explained everything to Disney and there is nothing they can do because it's not a Disney hotel. Okay - but i booked it thru Disney. I'm so sad that Disney is not helping! My TA has a call into the Swan (although she's already talked to them twice and they said there is nothing they can do because the rate needs to say package) and is waiting for a call back from a higher up.
So now - if I want the same price I'll need to move to POFQ or CB. I've stayed at CB and not a fan. Honestly, I just don't know they would rebook a package and not let me know the price was different! I never would have allowed them to cancel my last package had they told me this upfront. I would have kept the original reservation. I just wish I could have a little Disney magic here but I think due to my TA's mistake (she said she didn't know rate didn't change) I am out of luck. Any advice? I guess really I am just on here rather talking it thru rather than crying. Ug.
My other worry is - if we change something my FP will be messed up.