Haley R
DIS Veteran
- Joined
- Sep 3, 2017
I’m pretty peeved off right now. Everything from our amazon order arrived except the crib mattress. It was supposed to come today and UPS showed tracking. I looked this morning and see it now says undeliverable and won’t even show up on UPS’s website. I’ve been chatting with someone from amazon for about 40 minutes and he said it’s been damaged. Why can I not see this? If I hadn’t chatted with amazon I would’ve had no idea why my order was suddenly “undeliverable”.
We got it at a discount with our baby registry and the Amex 20%. He said he can’t replace it, only refund it. I told him we got a bunch of discounts and he said just reorder the item and they’ll deal with the price change. I took screenshots of everything to make sure this actually happens
ETA: They issued a refund for the first one. We ordered a new one and should see a $25 gc in our account soon to make up for the price difference. I’m mainly upset that there was no communication about our product being damaged. What if I was someone who didn’t know to check these things?
We got it at a discount with our baby registry and the Amex 20%. He said he can’t replace it, only refund it. I told him we got a bunch of discounts and he said just reorder the item and they’ll deal with the price change. I took screenshots of everything to make sure this actually happens
ETA: They issued a refund for the first one. We ordered a new one and should see a $25 gc in our account soon to make up for the price difference. I’m mainly upset that there was no communication about our product being damaged. What if I was someone who didn’t know to check these things?
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