Cruise and Theme Park Operational Updates due to Coronavirus

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I’ll snark DFB anytime anyone wants to but if Disney actually fired CMs based on nothing but a snapshot on Twitter that’s on Disney. That’s some scary you know what if anybody can take an out of context picture of you, not even on the clock, and you’re fired for it. It’s so ruthless that I have a hard time believing it, maybe I just don’t want it to be true.

Sad thing is, on various other groups people seem to think the CMs deserved to be fired for not setting an example 😐.
 
Thats not a valid source unless they had main gate information and provided evidence.

Disney stated last month that “later this summer” 2020 tickets and resorts would be available again. No one knew or said when exactly. Yesterday could have been the date set all along.

The discounts are good, but so were universals with their buy one get one free tickets and their added AP discounts. Seaworld was basically giving APs away for free. So lets not act like Disney is the only company trying to get people to come to take a vacation
All Florida parks are going to be hurting for awhile. Parks like Cedar Point will be the ones that hurt the least the next few years. More people will be going to their local park versus any Florida park for vacation for awhile.
 
I’ll snark DFB anytime anyone wants to but if Disney actually fired CMs based on nothing but a snapshot on Twitter that’s on Disney. That’s some scary you know what if anybody can take an out of context picture of you, not even on the clock, and you’re fired for it. It’s so ruthless that I have a hard time believing it, maybe I just don’t want it to be true.

Sad thing is, on various other groups people seem to think the CMs deserved to be fired for not setting an example 😐.
That's so sad. Everyone makes mistakes. The entire point of CM and AP previews is to gradually ramp up capacity and see how things work in a live environment, adjust and try again. We all knew Disney would be under the microscope, and I would absolutely bet the CMs were told to make sure they were on their best behavior, but one mistake of that magnitude should not be the reason anyone gets fired. A warning? Yeah, probably. It may have all been guests of CMs in that line, we don't know. I guess this is the sad truth behind the internet and the devastation a viral photo can cause 😢
 
I’ll snark DFB anytime anyone wants to but if Disney actually fired CMs based on nothing but a snapshot on Twitter that’s on Disney. That’s some scary you know what if anybody can take an out of context picture of you, not even on the clock, and you’re fired for it. It’s so ruthless that I have a hard time believing it, maybe I just don’t want it to be true.

Sad thing is, on various other groups people seem to think the CMs deserved to be fired for not setting an example 😐.

Ultimately, yeah its on Disney. But unless they’re doing what I said and let it leak to a site that runs with any bit of information they can get, but didnt actually fire the CMs and just talked to them about the situation and how it needed to be handled from that point on, then there was really nothing Disney could do about it. Pretty much every trending non-compliant person on twitter has been fired from their jobs. Because they put a face to the allegations, Disney pretty much had to take action or be subjected to additional bad press. Typically all press is good press, but not now. Not in a pandemic.

At the end of the day, yes its on the CMs to comply with the rules and regulations that they themselves are supposed to enforce, but like I said, these CMs were very likely excited to be out enjoying some sort of normalcy in life for the first time in 4 months and got caught up in the moment.
 


All Florida parks are going to be hurting for awhile. Parks like Cedar Point will be the ones that hurt the least the next few years. More people will be going to their local park versus any Florida park for vacation for awhile.
Based on Disney's most recent room discount announcement for FL residents and APs it appears Disney is also trying to encourage locals to visit. SeaWorld/Busch Gardens slashed the cost of their APs from $366 to $250 for the Platinum pass. But guess what, that discount got me to buy an AP to SW/BG that I wouldn't have purchased otherwise. I bought it a month ago and still haven't gone yet, but at that price I feel it holds it's value a little longer. Same thing with the Disney room discounts. I wouldn't book a room this winter unless there will be a discount, I'll just drive over instead...but the discounts will get me to stay. I'm pretty confident Florida theme parks will be okay in the short term, which is likely all they are trying to get through.
 
It makes a lot of sense to me that Disney isn’t going to be as jam packed as they may or may not have thought, and I would bet it has way more to do with the current state of the US as a whole but especially Florida and people who optimistically moved plans to summer/fall 2020 now pulling back than it does with Disney itself. With the previews, its plausible IMO that there may have been people booking the AP previews just incase, and then didn’t feel comfortable with the situation come the day of.

There are always going to be your major Disney parks people who are happy to go in all circumstances, but the general opinion I’ve seen in person and online is no way would I go right now. The split amongst the fan community itself is pretty revealing IMO.
 


Based on Disney's most recent room discount announcement for FL residents and APs it appears Disney is also trying to encourage locals to visit. SeaWorld/Busch Gardens slashed the cost of their APs from $366 to $250 for the Platinum pass. But guess what, that discount got me to buy an AP to SW/BG that I wouldn't have purchased otherwise. I bought it a month ago and still haven't gone yet, but at that price I feel it holds it's value a little longer. Same thing with the Disney room discounts. I wouldn't book a room this winter unless there will be a discount, I'll just drive over instead...but the discounts will get me to stay. I'm pretty confident Florida theme parks will be okay in the short term, which is likely all they are trying to get through.

Possibly an enticing offer to give APs the ability to get more than 3 reservations at a time. The rooms still cost money and the APs should be able to get more than 3 days at a time anyway, but its something
 
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I was done with this whole thing, I stressed out for 2 days because I didn't know when the money would be put back in especially when I emailed guest relations and they said 7-10 days.

It’s quite possible that if one used a debit card the charges to the account could’ve not only incurred bank fees from insufficient funds, but rippled down to bills that were paid and those charges were not honored. For instance, if your rent wasn’t paid due to insufficient funds, the rental agency would would charge you late fees. Some of them, once a check has bounced, won’t allow you to pay by check at that point. A letter would need to be sent by Disney explaining the situation.

Customer service has hit a new low with that little fiasco.
 
I'm not one to usually do "this," but given the unique situation we all are in at the moment, I thought this might be helpful to some. Some thoughts from the last day or two being at WDW. I'm at Poly Villas (my second time staying in the Villas at Polynesian and love them), haven't been into a park yet (teleworking while here), but I've visited a few resorts, so I'll share a few tidbits. For those that don't want to read through my ramblings, I'll bold the important stuff.

Interesting trend I've noticed is that in the morning and afternoon mask compliance was basically 100% at the resort, but by evening, things had fallen to maybe 80% (though I saw quite a few groups on the Poly beach chatting and none were wearing masks). That said, I'm pleasantly surprised by how many are following the mask guidelines. I can also tell you, for obvious reasons, the crowds at the resort have picked up tonight relative to yesterday and even this afternoon, which leads to my other "concern" (I put this in quotes since it's easily corrected). There are a few Guests who don't seem to be totally onboard with the idea of physical distancing (i.e. getting in your personal space, sitting down right next to you, etc...). Of course, the solution is relatively easy: move to a new spot. While it's certainly disappointing that some folks can't respect personal space in the middle of a pandemic, most people were very mindful. This also isn't something at all exclusive to WDW; I've seen this multiple places. That said, I did see one gentleman at Kona Cafe literally step behind the host stand to talk to the hostess. During "normal" times, that's a no no. During a pandemic, that's a nonstarter. Overall, though, I felt very positive about what I've seen at the resort. Even at the usually bustling Captain Cook's, things were spaced out nicely and went smoothly.

Speaking of Kona, I also want to just make everyone aware that waits for TS dining may be a bit longer than expected. At Kona, I waited for 40 minutes after my reservation to be seated. I'm not complaining, as they're doing their best at the moment and the wait was absolutely worth it (food was delicious and staff was wonderful). This seems to be the case at a number of locations. I did speak to a CM friend about this and she mentioned that part of the benefit of the new 60-day ADR window is that it gives them a little more flexibility in adjusting restaurant capacity in both directions. They seem to have overestimated their capacity, but that should be corrected soon.

Below is the setup for the monorail at the Polynesian. The Resort Monorail will start tomorrow at 7am but won't stop at MK until 8:30am. CMs are saying this will continue to be the procedure until further notice. CMs aren't sure if temperature checks will happen here or at MK but most are guessing the latter. As previously announced, no Epcot monorail for the time being.

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Some photos of the empty GF lobby.

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I checked out the infamous blue tarps for myself (photos below). Worth noting they had to have had at least half a dozen security CMs guarding the fence.

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I know there's been sizable media attention directed towards tomorrow's reopening, though interestingly enough, it's this story that seems to have some Disney leadership more annoyed. As Josh said in his NYT interview, Disney is looking at tomorrow as a chance to not only prove the naysayers wrong but also in a way lead the country down a path towards responsible reopenings (whether things go as well as planned remains to be seen of course; there are a lot of variables that are outside of Disney's control). But there seems be some sort of growing frustration (at least among WDW leadership) that NBA players' tweets and posts just make them look bad (and remember the NBA is actually the one providing most of the chefs). As someone who has tried to telework, I did have to chuckle at the remarks about the in-room WiFi. If it takes the NBA to get that addressed, I'm here for it.

Unrelated but by the way, if this hasn't been officially reported, AP discounts are not valid for the Disney face masks.

I'll try to share any more info tomorrow from MK as it becomes available, but again just a reminder that these are all my personal impressions. If anyone has any questions, let me know.
Thanks so much for the info. So if monorail starts at 7, but doesn't stop at MK until 830...the question now becomes will it be better to take the monorail to CR, get off and walk to MK? I'm half joking, but also seriously curious lol.
 
It makes a lot of sense to me that Disney isn’t going to be as jam packed as they may or may not have thought, and I would bet it has way more to do with the current state of the US as a whole but especially Florida and people who optimistically moved plans to summer/fall 2020 now pulling back than it does with Disney itself. With the previews, its plausible IMO that there may have been people booking the AP previews just incase, and then didn’t feel comfortable with the situation come the day of.

There are always going to be your major Disney parks people who are happy to go in all circumstances, but the general opinion I’ve seen in person and online is no way would I go right now. The split amongst the fan community itself is pretty revealing IMO.

Some people may not have been going regardless. They played a lot of games with potential guests over the last 4 months and those people could have just said “screw it” and had nothing to do with the medical state that florida is currently in. I’m sure there are also a ton that were never going to go this summer no matter how good things got. The parks have a set capacity, and a lot of have dates completely filled by people living in the most dangerous state in the country. I dont think the “lack” of people there today, tomorrow, sunday and beyond really means much against Bobs “pent up demand” quote. He never said they were going to Max out capacity. If there are 10,000 people in the parks every day, or even just the weekends, thats still demand
 
Possibly an enticing offer to give APs the ability to get more than 3 reservations at a time. The rooms still cost money and the APs should be able to get more than 3 days at a time anyway, but its something
It is AWFULLY tempting, but I already have a late August visit to the Contemporary that I've had booked since April, so swinging another September resort stay is a bit too soon. I'm going to hold out for October discount possibilities. But really, I think I saw a Deluxe resort for ~$250/night in September.
 
It is AWFULLY tempting, but I already have a late August visit to the Contemporary that I've had booked since April, so swinging another September resort stay is a bit too soon. I'm going to hold out for October discount possibilities. But really, I think I saw a Deluxe resort for ~$250/night in September.

If I lived in Fla and didnt have DVC, or even though I do, I probably would have taken advantage of the offer for a weekend getaway.
 
Is that for rooms? It may have been but I’ve never seen it. I feel like trying to figure out hotel rates using their own site is like pulling teeth. I just use mousesavers.
Yeah room rates. I saw it yesterday and again tonight but I don't recall seeing it before
 
Thanks so much for the info. So if monorail starts at 7, but doesn't stop at MK until 830...the question now becomes will it be better to take the monorail to CR, get off and walk to MK? I'm half joking, but also seriously curious lol.

I’d just chill on the monorail until it eventually stops at MK if you’re already on lol. I saw on a stream that the CR/BLT walkway doesn’t have an opening time since it depends when temp check people get there, it’s probably not going to be earlier than the monorail. I’d guess similar.
 
They’ve always had something like that on the DVC side for points per day. Not sure if it was present on the cash side before.

Thats what I was gonna say, its always been there for DVC as long as ive been a member, so I just assumed thats how it looked like for regular room reservation calanders. Then again, its probably been about 10 years since I’ve paid for a room out of pocket on Disney property
 
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