I received another call today from Disney Travel to cancel our 4th planned DL trip due to COVID. We were originally schedule for March, etc. etc. Each time prior we were offered a discount if we rebooked due to the inconvenience. That discount ran until October 3. During the phone conversation today, Disney travel said there weren't any discounts available. She mentioned to keep an eye out as their might be some in the future. This sounds like their standard DL discounts. I also read that DL might not even offer discounts because they have only the 3 hotels and many guests stay at the neighbor hotels.
One of the times we were canceled, they gave us a phone number for customer service. So I am asking should I get in touch with customer service (Does anyone have that #) or Disney Travel for the best possible chance of getting our previous discount? Do you think that those discounts won't come back? Is there any benefit to contacting customer Service? Has anyone had better luck with them?
I realize that I am asking for a crystal ball reading answer. I know the improbability that there are definite answers to these questions. During this past year we have rebooked knowing that there was a discount, now that's even shaky. Thanks for any help or advice.