AP Only Info Thread Reservation System /Extensions / Refunds

[OKWFan88]

Still no refund. This stinks...

 

[shoreward]

When the AP price increase went through the roof a year or so ago July IIRC and they went from 800+ to 1K+, I purchased 4 Platinums for our future use from Sams Club at the old rate before they ran out. I received the email confirmations from Sams with all the correct Disney confirmations on them. There are only 2 of us so I figured we would have APs through 2022 and now maybe beyond since this December 2020, after canceling May 2020, will be the first use of the first pair. My savings was well over 1K for the 4 of them. Any ideas if there is any chance that these will be canceled? None have been activated although I did register 1 pair on MDE so we could book certain ressies for this past May(canceled) trip. On MDE it still says expiration of Dec 2030. Hopefully I will wind up still saving all that money and not losing it all and have 4 APs just sitting around waiting to be used???

I suggest linking each AP to a MDE account - one for your account and one for the other person’s. Then set up another (dummy) account for each of you, linking the two other passes not previously linked, to each of the new accounts. As long as the extra pair of passes have not been activated, they can be moved to your two “real” MDE accounts, when you are ready to activate and use them. Those passes retain the 2030 expiration dates, as long as they are not activated. Make sure you retain your login information in a safe place, for the dummy accounts.

 

[CJK]

Those of you who bought a new annual pass, did you pay full price for a NEW AP, or did they let you pay a renewal price? I'm happy to hear the clock won't start ticking on your new pass until you physically go to Disney next.

 

[bcbmommy]

Is there any other way to contact Disney for a partial refund, besides calling? I just noticed my pass expires today, and I've been on hold for an hour.

 

[Disneymoon23]

Is there any other way to contact Disney for a partial refund, besides calling? I just noticed my pass expires today, and I've been on hold for an hour.

I emailed them and the email I got back just told me to call. Finally called last night and it took about 2 hours total, but they pushed through the partial refund to my credit card. I gave them the card number and they told me the amount that would be going onto it. They said it could take one to two billing cycles to show up . So I'll keep checking my card to see if it goes through.

 

[Disneykingofkings]

I suggest linking each AP to a MDE account - one for your account and one for the other person’s. Then set up another (dummy) account for each of you, linking the two other passes not previously linked, to each of the new accounts. As long as the extra pair of passes have not been activated, they can be moved to your two “real” MDE accounts, when you are ready to activate and use them. Those passes retain the 2030 expiration dates, as long as they are not activated. Make sure you retain your login information in a safe place, for the dummy accounts.

thanks, will do; ill put them on my daughter and son in laws names and reassign them back to me when needed;

 

[jimim]

Well, I cancelled on July 5. I was told "September," which came and went. I made a call last week and was told that the CM could not see my AP attached to my account anymore, which is supposed to be a good sign that the refund is/has been processed. A week later and still nothing.
I'm on hold right now to ask again. I bought a Sam's Club voucher using a CC that is still active, in use, etc., with no changes since my AP purchase last year. Anyone else who did so get a refund? a check?
My AP originally would have expired January 1, 2021. I'm starting to wonder if I'll have my refund by then.

ETA: I was told that I am being sent a check. So, the check is in the mail (3 months later)? We shall see.

my season pass disappeared in April when I cx'ed and still haven't gotten my money!

 

[lcur77]

Finally got a call back and got our Gold Passes. Each was $765.74. They put in a request to refund our original tickets we bought for a planned trip in January(hopefully). Glad it is finally done. Hopefully they money I paid can help someone get their refund back quicker.

 

[nickg420]

Still waiting on my call back...

I called last Wednesday so I'm hoping by the end of the week. Fingers crossed they allow me to get APs for my 2 kids as well, even though they did not have them previously.

 

[Judique]

I suggest linking each AP to a MDE account - one for your account and one for the other person’s. Then set up another (dummy) account for each of you, linking the two other passes not previously linked, to each of the new accounts. As long as the extra pair of passes have not been activated, they can be moved to your two “real” MDE accounts, when you are ready to activate and use them. Those passes retain the 2030 expiration dates, as long as they are not activated. Make sure you retain your login information in a safe place, for the dummy accounts.

May I ask why you would want to go through these steps? I've had extra AP's in my account for years and they are still there and still, able to be reassigned.

 

[shoreward]

May I ask why you would want to go through these steps? I've had extra AP's in my account for years and they are still there and still, able to be reassigned.

That was the advice given to me by a CM.

 

[cdurham1]

Was just on the phone with them for a little over 1.5 hours. Just checking to see where my refund was.

First, I was told that when I requested the cancelation on July 3, the cancelation offer wasn't available. Weird. I guess I just dreamed up that I should call on July 3 and request a full cancelation (not just for the closed park days). And weird the cast member at the time said it was available. How convenient of Disney to change the dates.

After not having received any notices, confirmations, updates, etc, I called to check on my request on August 18th. I was told on that call that it wasn't entered correctly on July 3rd because there were other people attached to my profile who had 6 day tickets. Even though I was the only Passholder.

Today, was told that I requested the cancelation on August 18th, which was technically after the offer had expired. So, basically, they are doing me a favor by honoring the request on August 18th, even though they had notes that I actually did it on July 3rd. And of course, no real estimate on when I would receive the refund, what the amount is, or even the method of refund payment.

Funny how it takes them 15 seconds to accept your payment, but months and hours on the phone to process a refund correctly...

Wow, Disney. SMH.

 

[CarolynFH]

Was just on the phone with them for a little over 1.5 hours. Just checking to see where my refund was.

First, I was told that when I requested the cancelation on July 3, the cancelation offer wasn't available. Weird. I guess I just dreamed up that I should call on July 3 and request a full cancelation (not just for the closed park days). And weird the cast member at the time said it was available. How convenient of Disney to change the dates.

After not having received any notices, confirmations, updates, etc, I called to check on my request on August 18th. I was told on that call that it wasn't entered correctly on July 3rd because there were other people attached to my profile who had 6 day tickets. Even though I was the only Passholder.

Today, was told that I requested the cancelation on August 18th, which was technically after the offer had expired. So, basically, they are doing me a favor by honoring the request on August 18th, even though they had notes that I actually did it on July 3rd. And of course, no real estimate on when I would receive the refund, what the amount is, or even the method of refund payment.

Funny how it takes them 15 seconds to accept your payment, but months and hours on the phone to process a refund correctly...

Wow, Disney. SMH.

You might want to relay your story to wdw.guest.communications@disneyworld.com. They need to hear it and hopefully will fix it.

 

[Hezzy04]

yes

Did you attach it to MDE?

I bought it directly from the Disney website, so as far as I am aware it is attached

 

[Eastern]

I bought it directly from the Disney website, so as far as I am aware it is attached

Yes so you should be able to make your park reservations now and when you get to the park go to the guest services window to activate and get your AP card to show for discounts.

 

[DisneyHomework]

Those of you who bought a new annual pass, did you pay full price for a NEW AP, or did they let you pay a renewal price? I'm happy to hear the clock won't start ticking on your new pass until you physically go to Disney next.

I haven’t been called back yet but I was told it would not be renewal price.

 

[randumb0]

I haven’t been called back yet but I was told it would not be renewal price.

What did you say when you initially called? Did you just ask if you could purchase another AP?

 

[DisneyHomework]

What did you say when you initially called? Did you just ask if you could purchase another AP?

I called VIP passholder and said I was 1, still waiting for my refund (I got it the next day) and 2, reading that cancelled passholders qualified to repurchase. He looked up my cancellation and confirmed I qualified, and said may I put you on hold to submit a form. He explained a recovery team would call me to walk through the option and pricing but that he would not be providing it. He did say what others have said, that it would not activate till I used it (effectively the pause I had asked for in the first place). He took care to say it was not a pause, but I explained effectively it functions like one for me, I apply my refund and I don’t use it until I’m ready.

 

[Welsh_Dragon]

I called VIP passholder and said I was 1, still waiting for my refund (I got it the next day) and 2, reading that cancelled passholders qualified to repurchase. He looked up my cancellation and confirmed I qualified, and said may I put you on hold to submit a form. He explained a recovery team would call me to walk through the option and pricing but that he would not be providing it. He did say what others have said, that it would not activate till I used it (effectively the pause I had asked for in the first place). He took care to say it was not a pause, but I explained effectively it functions like one for me, I apply my refund and I don’t use it until I’m ready.

Thank you for sharing this. I have asked this on another thread, but does making APRs activate the AP or only entry to a park?

 

[Welsh_Dragon]

Those of you who bought a new annual pass, did you pay full price for a NEW AP, or did they let you pay a renewal price? I'm happy to hear the clock won't start ticking on your new pass until you physically go to Disney next.

I have been given a renewal code which will be applied when I choose to buy new APs. The deciding factor seemed to be that we had existing WDW resort reservations.