I heard back about 5 days later with a very nice email. How long ago did you email them?
Today is day 14 since I sent the email. I don’t go until October so if I don’t hear back, I will try again. It’s just frustrating because I have some specific questions on the room I booked. I called the hotel directly (tried twice) and each time, the minute I said I had questions about the room I booked, they stated they needed to transfer me to reservations as they unable to view what I booked. Once I transfer to reservations, I am connected to someone who doesn’t speak English well and does not know anything about the room types other than reading me back what the website says. So I was hoping the email would work to get questions answered.