Ironically, I got a survey about APs a couple of weeks ago. It asked if I was going to renew, why I wasn't going to renew, if I felt Disney valued me as a passholder, why I did not feel valued, etc. I kind of unloaded a lot of my frustration on them and was brutally honest about the reservation system, 2 PM park hopping, G+/ILL$, no TiW, a pitiful discount on the after-hour Christmas event, removing Memory Maker and charging extra to add it back, and a lot more that I can't recall. It was a long survey but there were opportunities to give detailed explanations as to why I felt the way that I do.