Chelle's Belles
Mouseketeer
- Joined
- Jan 27, 2007
I’d love to hear thoughts from experts here about an experience we had last night at Kidani Villas. Yesterday afternoon, we started to hear the barking of a small dog in the unit next to us. When we returned from dinner around 9p, the barking had turned into literal screaming from the dog, who was at the door of the unit. The dog was clearly in a great deal of distress— not typical “whining.” I thought it was a child screaming for a moment. I called the desk to report it. They said they would handle it. I then ran into several “neighbors” who also were concerned about the dog and had reported it to management. According to management the dog was registered as a “service animal” so there was nothing they could do. Myself and several other guests ended up sitting by the door for a couple of hours talking to the dog and giving it sips of water through the crack under the door. When I put my hand to the door, I could feel the poor baby trembling. It was heartbreaking. Not only did Disney refuse to do anything to assist an animal in obvious distress, but they were very condescending to those of us who were concerned. One person called 911 and after getting routed to the fire department, the airport and a sheriff’s unit that had no jurisdiction over Disney, we connected with an operator who said we were wasting their time and dispatched an officer to demand that those of us who were trying to soothe the dog leave the hallway. Has anybody experienced anything like this before? Is there any further action I can or should take?