I'm sorry this is happening to you and I agree that it stinks. However I will point out that Disney doesn't sell nonrefundable rooms to guests. Only DVC rental agencies & individuals do that. So the bind you're in is due to renting DVC points at the wrong time. It's not your fault, as no one saw the pandemic coming, but it isn't Disney's fault, either. DVC rentals are not controlled by them. I wouldn't expect Disney to set policy based on the fact that an unofficial cottage industry has grown around renting DVC points. From Disney's perspective, all of their own resort guests can just cancel if they need to. People who booked via 3rd parties have to deal with the 3rd party vendor. If that vendor is unreasonable or intransigent, that's who you should be mad at.
Again, this is not your fault. I'm just pointing out that it isn't Disney's fault, either. DVC companies have not always been easy to deal with during the pandemic. I had a DVC rental in June that I had to fight the agency to get rescheduled. It stinks, but it's not Disney's responsibility.
I have to admit seeing this from a jaded view. Everything my family had scheduled and pre-paid before the pandemic, I am not getting even $5 back out of almost $5k (
beside what's now going on here). Our group lost over $500k together. Might get a small BA flight credit but they keep flip-flopping. The other vendors decided to keep 100% of the paid-in-full money.
This^ has nothing to do with WDW other than putting me on the defensive, and the relation that WDW has already lost some of our confidence over the past few years in many ways. Most annoyingly 2 (two) different trips where they double billed our MB linked CC for our family's entire out of pocket park expenses. The 2nd time, even though again the entire thing was paid upon checkout as their in-house records could easily show and we responded, they sent the duplicate out 6 months later to put a judgement against us because we refused to pay the duplication.
Last trip WDW tried to put us in a disgusting $700/nt room that was 3 hours late because they probably spent that time trying to un-disgustify it (didn't work, but they still let us go to the room after waiting 3 hrs and waste our time). The peppermint bomb they set off to disguise it made our eyes water and nose/throat burn from the fumes. Instead of finding a decent room on the second chance, they thought it was best to offer a down grade for our troubles. Guess I should feel fine with getting our normal room in the end, even though we moved our luggage 3 times, spent hours waiting and then hours moving around, and finally got settled in a room too late to bother going back to MK that first night as planned. Christmas party was also disappointing with the crazy crowds. Food at couple places was shameful too.
How hard should trip planning be and how hard do we need to work to make sure we aren't getting ripped off sometimes. We keep going back because WDW is special and magical and for the most part we find it a good value when we can manage to avoid the pitfalls. It's just the zingers are real doozies and I'm hoping not to let this this trip fall into that category.
So now that I'm getting 0% consideration for my DVC reservation
commitment as far as park reservations go, it's not sitting well. I rented personally from a direct owner, don't want to leave them holding the bag either. We're kind of in this 50/50 together. Wish I had more faith that this will all work out OK and wasn't afraid I could blow it by taking a misstep in WDW planning.