Depending on your local AAA office, and the representatives contained therein, your agent may have little knowledge of Disney World.
I live on the west coast, and my agent was very up front about the fact that neither she nor the other representatives were familiar with all of the ins and outs of the Disney CRO.
She had been to Disney World within the last year, but stated that their CRO system was very complex. As I stated before, she even hung up on the first AAA CRO specialist we contacted because my agent did not feel the CRO agent knew what she was doing.
I can work with an agent that is honest about their knowledge level. If your agent is either accidently or otherwise misleading you, It's time to switch agents. Let the agency know what's going on, and the specific bad information you received from the first agent you had. If you talk to the agency manager about the bad information you have received, you will probably get much better service from the next agent.
That being said, the agents in our office can tell you nearly anything about
Disneyland. In some ways this is even more difficult, because almost all of the hotels are off site, and packages must be put together from several sources and coordinated.
Remember that they will not change the way they do things if they don't understand people are unhappy with their service.