Just to add my view from last week here, the fact I did not let the hotel know I had 3 people to add on at check in (AP holders) caused us no end of problems and ended up with us being short of fastpasses (DLH issued ones) as well as other issues.
To be fair, some issues were also partly down to the fact I had a separate reservation for our last night (long story). However, in my defence I had asked the call handler who booked my reservations about this and they told me they would ensure both reservations were linked together and this would inform the hotel that 4 people were checking in (my last night res was for 4 x AP rate, my first res was for one person on a package). They supposedly were never informed
.
I spent almost 1.5 hours of my holiday at the DLH reception chasing paperwork and things that just never arrived. I wasn't happy.
The receptionist told me that they strongly recommend any AP holders be communicated to the hotel before their stay and I can see their point (I did feel like I was being told off but stood my ground and pointed out that I was told it would be done for me). For instance, in our room we only had 2 bath towels on the first night - 2 more were added the next day during housekeeping
. At one point we only got turn down service for one bed - not sure if this was a housekeeping issue or whether they just had on their rota that one person was in the room - very odd
.
I think someone on here said that there is no need to add AP holders in advance and sometimes upon check in they don't ask for the room tax at all if you do it that way. I personally wouldn't risk it again and would always advise the hotel in advance myself (certainly won't rely on the booking line to do it!). Really the room tax is so small anyway - it was 6.60 euros for 5 nights for DH.
I don't know if we would have had as many issues if we'd been staying in another hotel where fastpasses are not included but like I said, they clearly weren't expecting any additional guests and the room was set up for that. It was also much smaller than the usual DLH rooms - again, perhaps because they were only 'expecting' one person staying
.