I am seeing a lot of posts talking about calling the passholder line or DVC Member Services regarding upgrading tickets, upgrading old passes or other matters on April 13th or 20th. I went back to Disney's announcement of sales of new passes. They didn't just say sales were restarting. They said we could purchase ONLINE. So, if this is an "online only" sale, I would hesitate to think it is just sales as normal and any guest relations or cast member can work issues regarding old passes or tickets. Some have contacted Disney and stated some options will be available online, but just because sales are open online doesn't necessarily mean sales can happen through Disney staff. Disney could make that happen, but that is not what the announcement said. It said online.
https://disneyparks.disney.go.com/b...ld-announces-return-of-new-annual-pass-sales/
"New sales of the Disney Incredi-Pass, Disney Sorcerer Pass and Disney Pirate Pass will resume and can be purchased
online beginning on April 20!"