I was on the phone with MS on Tuesday doing some housekeeping--reallocating points, banking, etc. and when she told me how many points I have available at BCV, I was shocked. After a little digging she told me that my 50 pt add-on came through on Monday. I was pleased, but a little surprised as I didn't get a notification phone call. I thought I would get that call any time, so I didn't sweat it.
On Wednesday I was speaking to my credit card company about an unrelated matter and the CSR told me I had a big charge pending against my card. I thought I was becoming a victim of fraud until he told me it was from DVC! I had given my guide my cc for the add-on downpayment, but expected I'd get a call and then write a check for the balance when I signed the paperwork like I did the last time. I never told them to charge it.
So I called my guide and his message said he was out until March 12, but that he was picking up e-mails. So I sent him an e-mail and got an automated reply saying he was on
DCL and that due to spotty satellite reception he may or may not be able to respond.
I still haven't heard from anybody notifying me that my points came through, and I suspect by now the charge has hit my credit card. Again, I'm please to finally get these points, but not pleased at the lack of customer service.
