We did the Italy tour in June 2007 as well--with Heidi and Marco. (Maybe the same tour?? There were 4 of us on that trip--DS David and DD Ashley). We would rank Heidi at the top--she was great! At that time she was mentioning going to Costa Rica, then had a mishap (broken leg?), couldn't go-so I'm happy to hear she is out and about. All of the guides we have met have been top notch--Heidi, Dusty, Marco, Daisy, Eddie and Sonya. Someone raised a concern about youthful guides in another thread in this blog site--but I can't picture better trained guides for these trips. Never an issue.