Originally had a trip end of March, was cancelled due to COVID. I had an AP that would have covered it and that had an original expiration in May. I rebooked in October back then and the system wouldn't let me renew my AP. The park reopened and the extension happened (Aug 29), which falls short of October (even with the added month they are supposedly creeping). Ok no big deal I can just renew. I call DVC MS, wait on hold for an hour, and then am told I can't renew because its > 60 days, so that means I won't be able to book park days until after its reopened for everyone (would force me to cancel). DVC MS says they can't do anything suggests I cal VIPassholder and ask if they could maybe shorten my expiration date (since the original one would allow me to renew). I wait 1.5 hours, and CM not helpful at all. They say I am the third person with this problem and there is nothing they can do. I can't buy a new pass, I can't extend, they can't change expiration date. I point out I'm baffled. I have an active AP, I have a reservation, I am literally trying to give you 2400 dollars, why is this a problem? Answer is "well you know there might still be availability when the 60 day window hits". I ask if I can talk to a supervisor. He advises I will hear the same thing, and it's an hour wait so he would recommend saving my time. I let him know that if nothing else I want to escalate that the rules of the system do not make sense. If my expiration date was a month earlier I could renew, if it was a 2 months later my trip would be covered. My expectation is that this is unintentional, and that they would want to know and address these issues. Else it's a very painful way to force people to cancel (continually force you to reschedule and trap you in bizarre incompatible rules).
Oh and there is more fun coming my way even if this all works out. My reservation in Oct is in Jambo....
They recycled the usual lines. "The system is disabled so we can not make any changes to affect your AP", "Why can't you have an escalation path to fix errors", "Because we want to allow existing reservation holders to make use of their reservation before allowing others", "But I am an existing reservation holder, why are you preventing me from making use of my reservation"... ". These are challenging times. I recommend continuing to recheck until you can". I have to say the earlier CM was telling the truth, it's a complete waste of time. Someone has replaced the pixie dust with apathy.
