I never got “THE” email, but I was able to use the link to extend my pass and it shows the extension in MDE. Then I got the same information that I should have gotten by email (but never did) by snail mail todayWhat the heck. I know Disney has my email, they send me all kinds of stuff, but never any passholder emails.
This is a big deal- I keep asking will it be based on the fully loaded cost or prorated bridged costs. I think mid September we will see all kinds of ridiculous calculations. So sorry, yes agree this would possibly cause a different decision depending on the circumstances.
my only option (in my case) was to cancel the rest of the AP instead of extending. As I was on hold I read the above comment about only getting back for the amount of the upgrade. I also did this so I asked her. She asked the “higher up” that she was talking to about my situation and claimed that the refund would be for the total cost of the AP not just what was paid to upgrade from tickets. Maybe it’s worth calling if the refund wasn’t for the full cost of the AP? I realize I could have been told wrong but thought I’d put it out there. I’m frustrated that my question turned into my decision being made for me but it worked out, I guess. She told me if you upgraded tickets at a resort you will get the refund in a check 
It’s what I need but I’m not sure how accurate that is
Certainly feels like a bait and switch to buy a ticket advertised as giving 365 days of access to parks then creating a reservation system that makes accessing those parks much more difficult. Even if I wanted to, I couldn't go to a park today because there's no more reservations. I understand the uncharted waters Disney is in, but they're a multi billion dollar corporation and I'm not. They need to do something other than a free month and a magnet because as it currently stands, my pass, which I can only use on weekends, is essentially an EPCOT only pass for the next month. I can't go to a water park, I can't park hop. I can only go to Epcot, unless I play hooky from work and go during a weekday. The thing that really makes me angry is that day of, I can buy a one day ticket and have access to any park I want, while my expensive AP is a useless piece of plastic.
Yes, that was our experience with the partial refund for the closure. Though, I have not yet called back to have them explain why this is, so it's possible that it was a mistake and not the policy. When I called for the full cancellation, they could not tell me what the amount will be.
I agree, seems very disorganized. I called again today and confirmed that the refund is supposed to be on the entire pass amount and not just the upgraded amount. So, we’ll see what happens in September. I have a feeling this won’t be the last time I’m on the phone about this.
I'm in.
I appreciate your frustration, but a bait-and-switch implies an intent to deceive - not the case here I don’t think. If not happy with the current AP, cancellation/refund seems like a fair option.
My understanding is that there is no refund option for TiW, but all receive an extension for the time lost during the park closure.
When I clicked through the link, it only canceled my pass. I had to call to cancel my kids’. My husband canceled via his own email.
We had 5 DVC Gold Passes (myself, my husband and our 3 kids), but I only received 2 emails. I called and was told that they would have to do the kids’ cancellations manually (which they did while I was on the phone with them). They also cancelled our 5 Waterlark passes on the call.
