figmentcookie
Mouseketeer
- Joined
- May 6, 2008
My husband and I recently had a bad experience at POFQ and we just want to give a heads up to anyone who may want to stay there or is staying there soon.
I've been and stayed at Disney World on 23 different occasions since 1985 and this was the absolute worst experience I've ever had.
We checked in to POFQ 12/23/2008 and were very excited because we've read so many nice things about it online in different places. When we got to the hotel around 10 am and our room wasn't ready and the front desk told us we'd have to wait until 3 pm. That's very normal for Disney hotels, so we were fine.
We went to the parks at 11 pm, got our hotel room number, and went up to our room. The room was absolutely filthy. There was hair all over the floor of the sink area, in the bathtub/toilet area, and in the bathtub itself. The floor was all smudged and had dirt marks on it too. Plus, on the carpeted area by the beds, there were six fingernails in different locations on the floor... it was clear the floor of the room had NOT been cleaned.
The worst part was when we pulled down the sheets and there was a lot of hair in the sheets in BOTH of the beds. Plus there were some other nasty things in the sheets I'd prefer not to even mention.
My husband complained to the front desk and they gave us a new room in a new building still at POFQ. In that room, the floor and bathroom were clean, but both of the beds had hair under the pillowcases and some in between the sheets.
We decided to leave POFQ and stay at a different Disney resort. By this time it was 12:30. The manager was not helpful and wanted us to A. take her to the rooms and show her the hairs and nails, and B. keep checking different rooms until we found a clean one we would stay in. After an hour and a half (literally) of discussion/arguments with the manager, we finally were able to have the money we paid for that night transferred to the new hotel as a credit, which the manager did NOT want to do.
Please, beware of the POFQ and think twice about staying there. If you already have plans to stay there, make sure your bed is clean before you stay.
I've been and stayed at Disney World on 23 different occasions since 1985 and this was the absolute worst experience I've ever had.
We checked in to POFQ 12/23/2008 and were very excited because we've read so many nice things about it online in different places. When we got to the hotel around 10 am and our room wasn't ready and the front desk told us we'd have to wait until 3 pm. That's very normal for Disney hotels, so we were fine.
We went to the parks at 11 pm, got our hotel room number, and went up to our room. The room was absolutely filthy. There was hair all over the floor of the sink area, in the bathtub/toilet area, and in the bathtub itself. The floor was all smudged and had dirt marks on it too. Plus, on the carpeted area by the beds, there were six fingernails in different locations on the floor... it was clear the floor of the room had NOT been cleaned.
The worst part was when we pulled down the sheets and there was a lot of hair in the sheets in BOTH of the beds. Plus there were some other nasty things in the sheets I'd prefer not to even mention.
My husband complained to the front desk and they gave us a new room in a new building still at POFQ. In that room, the floor and bathroom were clean, but both of the beds had hair under the pillowcases and some in between the sheets.
We decided to leave POFQ and stay at a different Disney resort. By this time it was 12:30. The manager was not helpful and wanted us to A. take her to the rooms and show her the hairs and nails, and B. keep checking different rooms until we found a clean one we would stay in. After an hour and a half (literally) of discussion/arguments with the manager, we finally were able to have the money we paid for that night transferred to the new hotel as a credit, which the manager did NOT want to do.
Please, beware of the POFQ and think twice about staying there. If you already have plans to stay there, make sure your bed is clean before you stay.
