Been on hold forever. Can DVC upgrade a PH to an AP over the phone?

[eeyoresmom]

I have a 4 day park hopper I would like to upgrade to a DVC AP. Is this something they can do over the phone or am I wasting my time? TIA

 

[Phatscott25]

While I am not 100% certain I'm pretty sure they cannot. In fact, don't all upgrades have to be done in person?

 

[eeyoresmom]

Thanks. I did some more googling while on hold and it looks like it can't be done.

 

[Sammyjo199]

I just read on another forum someone being able to do this

 

[supersnoop]

It will depend upon where you acquired the ticket. If the ticket was purchased directly and separately from Disney, they can essentially refund it and sell you the new ticket that you want. If you purchased from a third party or as part of a package, then the cannot upgrade it over the phone; those tickets can only be upgraded/exchanged in person.

(We’ve seen one person who claimed to have been able to upgrade a third-part my ticket over the phone, but the claim was not substantiated. With Disney adding the ability to upgrade tickets in the app, maybe it will be possible now or in the future)