cruisin5
DIS Veteran
- Joined
- Feb 21, 2001
A portable ECV was reserved about two weeks prior and paid for a week prior to our vacation with a delivery at 3pm to BWV.
We arrived about 5pm, bell services couldn't find the ECV. I called Buena Vista and was told the scooter was not delivered. They suggested I rent a large ECV from their BW location or they would meet me in a park with a large ECV if we were heading to a park. I said we were not headed to a park but needed it for the night at BW and would like the portable we reserved to be delivered to BW but that was not an option.
At this point my mom said to cancel the reservation to get a credit, we'd get one at a park if needed but no way were we going to give our business to Buena Vista.
Two days later I sent an email asking of the status of my credit and expressing my disappointment in their failure to deliver. The response was promptly received with the standard "we apologize for the inconvenience and are processing the credit". The credit was processed the next day.
However, I really expected more. No one ever said "I'm sorry" "We're sorry" or anything like that or offered an explanation. A company with great customer service would have at least had a manager call to apologize. Best case ... they could have arranged for the delivery of a portable scooter even if they had to rent one from a competitor.
Fortunately, my mom did not need the scooter; it would have made it easier at Epcot but she would sit and people watch instead of traipsing through each country looking for a Chip and Dale wreath with us!
If you are considering renting from Buena Vista and really have a need for a scooter I'd look elsewhere.
My thanks to everyone here who helped with my first time scooter questions.
We arrived about 5pm, bell services couldn't find the ECV. I called Buena Vista and was told the scooter was not delivered. They suggested I rent a large ECV from their BW location or they would meet me in a park with a large ECV if we were heading to a park. I said we were not headed to a park but needed it for the night at BW and would like the portable we reserved to be delivered to BW but that was not an option.
At this point my mom said to cancel the reservation to get a credit, we'd get one at a park if needed but no way were we going to give our business to Buena Vista.
Two days later I sent an email asking of the status of my credit and expressing my disappointment in their failure to deliver. The response was promptly received with the standard "we apologize for the inconvenience and are processing the credit". The credit was processed the next day.
However, I really expected more. No one ever said "I'm sorry" "We're sorry" or anything like that or offered an explanation. A company with great customer service would have at least had a manager call to apologize. Best case ... they could have arranged for the delivery of a portable scooter even if they had to rent one from a competitor.
Fortunately, my mom did not need the scooter; it would have made it easier at Epcot but she would sit and people watch instead of traipsing through each country looking for a Chip and Dale wreath with us!
If you are considering renting from Buena Vista and really have a need for a scooter I'd look elsewhere.
My thanks to everyone here who helped with my first time scooter questions.