Well, I just cancelled a ressie with them (
Buena Vista Scooters) yesterday... and I'll tell you why...
I attempted to place an online reservation for an
ECV for our December 2008 trip, using the AllEarsNet advertised discount. Never received any follow up email or contact from BV, aside from the automated email response. The automated email indicated that a customer service rep would be in contact shortly to confirm my ressie, etc.. So I waited to hear back from them. A day or two later I happened to be checking my online CC statement, and low and behond I had already been charged the full cost (no discount provided) for the EVC rental, more than 6 months in advance of our trip.
I emailed BV, questioning why no discount (I had followed all the directions to qualify), why no contact from their customer service rep prior to charging my card in full, etc.. A week later I still have not received any answers/contact from them (other than the automated emails indicating they have received my messages, and a service rep will get back to me shortly), no answers to any of my questions, and no changes to the charges on my CC.
The entire situation--especially the lack of communication from customer service--just left DH and I with a really bad feeling. Did not want to risk arriving at WDW six months from now, and not having the ECV ready and waiting for us when we need it. So, I cancelled the BV ressie, and will stick with Randy's for our ECV needs--they seem to have a much better, long standing reputation. If BV does not issue a full refund before my next CC billing cycle (no one has bothered to acknowledge my cancellation either), I'll be disputing the charge.