I finally called and got a CRO who was willing to help with my problem of applying a code to the basic package. She called air help and said that I could keep my air-great I'm thrilled. She then proceeds to cancel my hotel part of package and gets me a room only ressie with the AXA code. Then she says that the only hitch is that to keep the air I have to either book a towncar thru them or buy the travel insurance. I don't need either, I already have a towncar reserved thru FL Tours anyway-I figure its worth it to switch to StarTaxi I believe she said-I said how much for the towncar and she says $140 round trip! I said there is no way I'm paying that for a towncar when I have one reserved for $85 she says round trip I said o yeah, and I have a $10 off coupon. So she says I have to purchase the insurance or go with Mears. I'm kinda stuck because then she says she can't or at this point won't be able to readd my room to the ressie. I'm confused and should have been told this before she made ANY changes not after the fact. Has anyone been in this situation or have any ideas how to go about fixing the problem? Sorry this is so long.