Denisedsny
Earning My Ears
- Joined
- Jan 24, 2015
This past weekend our 3 bedroom at old key west was ready at 2:30.... we hadn't even left for the airport to get there
I’ve read that there isn’t a Front Desk at Riviera. If true, I think it will make service discussed here much sketchy-er if not extinct.
<snip>I've never heard of a hotel without a front desk. If Riviera doesn't have one, whatever was DVC thinking?
$$$$$$$$$$$$$$$$$$$$$$$ if they don't have one, so do they or don't they?Someone please tell me that's not true. I've never heard of a hotel without a front desk. If Riviera doesn't have one, whatever was DVC thinking?
Wow, impressive. You must be on the VIP list. I am owner since 2006 and have maybe 35 check ins or so and have had room late, past 4pm, twice. Right at 4pm, a couple times. Before 2pm like maybe 4 times. One time was like 11:30 and we had already arrived and went to a park when we got text. Last trip we switched room types at BWV and did get 2nd room right after checking out of 1st room...like 10:45...so I guess that was earliest. But BWV is the usual culprit for a late room....one of the after 4pm times was there. Other culprit is HHI. And one time at AKV we never got room ready text and was at a park until like 7pm and had to see desk to find out our room. And recently at BLT we got text right at 4pm...as we were walking in from MK. I do tend to have a location request though. But I did try without at BWV once to see...and since we were arriving at like 2pm and was hoping to have room right away. But, nope, not until like 3:30. The after 4pm time we had ran back from Epcot in rain and hauled all our stuff from the car at like 3pm thinking it would be ready soon. Sat in lobby with a mess of wet luggage and groceries. Waiting...going to desk...waiting. Finally was ready at like 4.20.Since '93:
I am getting my room text before arrival at the resort or upon check-in 20% of the time @09:30.
I am getting my room text before Noon @50% of the time.
I am getting my room text before 2 PM @85% of the time.
I am getting my room text before 4 PM @99% of the time.
I have only had to wait past 4 PM twice in over 250 stays.
If we leave before 10:00, we call mousekeeping and inform them that the room is being cleared so they can start on this room.I’m sure some guests have early flights or other early obligations, but with express checkout, I’m not sure how housekeeping would be notified they can start cleaning early. (Unless an early guest used Bell Services or DME)