DCLCruiseFan09
DIS Veteran
- Joined
- Apr 25, 2019
You are thinking correct, Guest services and the escalation department are the same thing usually. Everyone seems to refer to them differently but if you ask they'll tell you they are managers or something.When I called to move the original reservation, it got a little complicated and they had to escalate to Guest Services to get it done, so I wonder if that's the general "escalation" department? Guest Services is who the cast member had to talk to today to get clarification on the policy. I think I'm going to give up and just go on the cruise, but hopefully it works out for anyone else who's trying.
Enjoy your cruise. Sorry the whole thing was so stressful. It shouldn't be that way.