I (kinda) got what I wanted - dinner for the 8:15 show on 12/5 @ Biergarten. Our dinner is a littler earlier than I want but it's better than nothing! I called early since I'm AP and by the time I got off the phone I almost threw away all my magic bands, sold DVC and cancelled the upcoming reservation!
I called right at 7:00am est (5:00 mtn), and still had to hold for a while before I reached somebody in their overseas call center who didn't really know what he was doing. I told him I wanted to book the CP dinner package and he had to ask what that was, I told him I wanted something so I could make the 8:15 show and he advised me to "just show up at the restaurant 45 mins before the show", I asked for something around 6:15 or 6:30 and he said I could get 6:45 and then said I could have either lunch or dinner at that time, I couldn't remember what ages Disney considered for "kids" and he said it was 17 and under. I repeatedly asked to speak with somebody else and he would just put me on hold for lengths of time and come back and get confused again. I think it took about an hour to get things booked. It was painful.
When Member Services opened I called back just to make sure everything was OK and my goodness what a difference in experiences! The young lady was very helpful and knew what she was talking about. I rarely, if ever, have had a bad experience with that group.
