In 2016, I booked a Standard View room at AKL and we ended up getting a Savanna view bunk bed room. We did online check-in and didn't have to stop at the front desk. I got our room number text when we were on the Magical Express from the airport to the resort. In 2012, I booked a Woods View room at the WL and we were assigned a Courtyard view room. In both cases, I didn't ask for an upgrade, nor did we have to pay the difference in room rates. So, it does happen! On both of those reservations, I had noted special occasions. In 2012, it was my daughter's first visit ever, and then in 2016, it was our anniversary trip. Not sure that had anything at all to do with the rooms we got, but we've been very lucky.