Unfortunately, no matter how unacceptable it is, DVC members have very little choice but to accept things as is. We can sell our contracts, we can complain (which doesn't really seem to work anyway), or we can accept what DVC is. Unlike cash guests who can walk and take their business elsewhere, we are stuck - DVC will charge our accounts for the points regardless of when we check in and do very little about it. As long as the good outweighs the bad and I feel I get value, I'll keep my points and do my best to work the system, and be aware of its problems - like sometimes you can't get into your room until after dinner so pack your swimsuit in your carryon. When the problems become truly unacceptable, I'll sell.
Want to see things like this change fast - we should all stop going up to DVC booths to be DVCs best salespeople and start walking up to people looking through the sales material with "I didn't get into my room until 6:00." or "I've checked into a dirty room." Because SALES is where DVCs motivation is.