Dana-
I am afraid I am responsible for some of those negative posts. I did have some problems, but the access to the monorail, MK, and restaurants is great. We had some problems with maid service but I do not feel we were treated as second class citizens by any of the CMs I met. The problems with housekeeping were resolved. If our trip had been longer they probably would not have bothered me so much. The only rude CMs we met were the monorail CMs and apparantly they were going through some kind of shake up at the time that hurt morale. When we went in May we were only there for 3 nights, 2 full days. I think I may have overstressed myself and expected to much. When you are having such a short trip any problem can become a mountain.
We love SoG, but it is not fair to compare such a small resort with such a large one. Also, we really didn't realize that SoG is really a deluxe resort. So when we thought CR - a deluxe!!! Well, we were expecting the sky, moon, and stars. That was not fair. We are giving it another try for a longer vacation in February. This time I am keeping my expectations more realistic.
The rooms are large, the views are awesome, the restaurants good, the pools nice, easy access to the marina, and the MONORAIL! Please do not let any of my negative posts influence your decision.