We are due to check into the Yacht Club Concierge next Sunday, July 14. When I made the reservation in March there was no mention of the renovation project at YC. In reading this discussion board, I became aware of the renovation and the fact that it was very close to our check in date. I called YC GS and spoke with a CM named David who assured me that the room and facilities would be ready for our reservation and that he would follow up with me by phone in late June. Needless to say that didn't happen. When I called on Friday to follow up AGAIN with GS at the YC, I was put on hold for ten minutes before I hung up and called CRO. That was of no use, they promised to find out the rehab status and call me back. Guess what? That didn't happen, either. E-mailed guest communications...no reply. Finally I called YC and asked for a manager and got someone who said she's a manager at BC. I explained what the situation was and she finally told me that the concierge rooms probably won't be ready before July 15. That they'd put us in another room and then move us or we can move to the BC. If I'd wanted BC, I'd have made a resie there in the first place. But she offered no other alternative.
My question is, why weren't we called an made aware of the delay and offered alternative accommodations? I believe that the hotel was just going to wait until we got there and inconvenience us with going to another hotel or moving from one room to another while we are there.
Have any of you other readers had this happen? If you did, what came of it? I really feel cheated....they sold something and took a deposit for a room that they don't have.
Suggestions? Alternate methods of communication?
My question is, why weren't we called an made aware of the delay and offered alternative accommodations? I believe that the hotel was just going to wait until we got there and inconvenience us with going to another hotel or moving from one room to another while we are there.
Have any of you other readers had this happen? If you did, what came of it? I really feel cheated....they sold something and took a deposit for a room that they don't have.
Suggestions? Alternate methods of communication?