Cruise and Theme Park Operational Updates due to Coronavirus

[skeeter31]

I've gotten the email. Didn't have FPs (8/2-/8/12), but all my ADRs are still there, including 6/14 becaue a glitch won't let me cancel on my own. What does this mean?

Your dining is cancelled. It’s jut not out of MDE yet. It will be. IT is slow.

 

[jbreen2010]

I am wondering - does anyone know the capacity of the resort hotels versus the theme parks. So like if the resorts can hold 30,000 guests a night but the 4 parks at a limited capacity is 100,000 people, maybe they will allow those on properties in?

 

[MoeJ]

I'm wondering about the cancellation of ALL dining plans, free or paid (I had the deluxe plan). Is it because they'll have limited menus and people will complain?

Me: I booked Narcossee's specifically so we could get the lobster on my birthday!! What do you mean there's NO LOBSTER available?! That's why I booked deluxe to begin with!

CM: Ma'am, this is an Arby's drive-thru.

 

[catfan98]

Got the email earlier today. October trip. Now just waiting to watch it all disappear.

 

[CastAStone]

Would be nice for DVC to be first, but it’s been decades since Disney treated DVC as “first” in a long time. My guess is they won’t be first in line at all.

It’s my guess but you may very well be right. My thinking is just that DVC reservations are the only ones they can’t cancel. It would be horrible of them to not allow them into the parks.

 

[WDWFan0813]

My sweet Mickey, I am gone a couple hours to eat dinner and watch some Mandalorian and now you people have closed every ride in all 4 parks!

New theory: Remy is a Bob.

 

[AmberMV]

Then how will any AP’s without reservations get in if resorts get first dibs?

I thought it was already official news that APs will get pre-selection of reservation days (3 is what I heard, every 30 days or until 1 is used)?

 

[SaintsManiac]

I know! I'm almost...jealous?

Sigh. Maybe there will still be some kind of discount next year...

There will be something. Always is.

 

[WDWFan0813]

Storybook Dining reservation for July disappeared in the last 5 minutes.

 

[cakebaker]

I thought it was already official news that APs will get pre-selection of reservation days (3 is what I heard, every 30 days or until 1 is used)?

On site gets priority as I understand it, as long as they have tickets.

 

[StevieB81]

I stand corrected. My ADRs for my first 2 days have now disappeared. Both at AKL. Still hope for Raglan Road and Homecomin'?

 

[hereforthechurros]

My November trip dining is now gone.

My August dining still shows. DDP recovery so not sure what waves they’re doing it in.

 

[Bibbobboo2u]

My sweet Mickey, I am gone a couple hours to eat dinner and watch some Mandalorian and now you people have closed every ride in all 4 parks!

New theory: Remy is a Bob.

View attachment 497871

I asked him yesterday if he was Bob......no response.......

 

[chicagoshannon]

My star wars reservations are still there. I'm thinking the experiences will be last to be deleted.

 

[Disneysoule]

Storybook Dining reservation for July disappeared in the last 5 minutes.

Mine tooo just now

 

[HikingFam]

Any speculation on where DVC rentals will land in all of this? We didn't buy trip protection, so we are stuck going or losing our money. Hopefully we would be treated like DVC members for park entry (kind of like how DVC rental gets free resort parking)?

 

[DisneyWishes14]

From DTA regarding e-mail going out to guests who have dining plans:

UPDATE - MAY 29, 2020: Notifications for Guests with dining plans

As you know, as part of our plans for a phased reopening of Walt Disney World® Resort, we have made the difficult decision to cancel existing dining and experience bookings through the end of the year. For your awareness, Guests with these bookings are receiving notifications from Disney that their reservations will be impacted.

Today notifications are going to Guests with promotional or paid dine plans. Please see below for examples of the letters your Clients are receiving.


SAMPLE DINE PLAN LETTER - Resort hotel Guests who purchased Dining Plan, have a Dine/Experience Reservation

Resort hotel Guests who purchased Dining Plan, have a Dine/Experience Reservation and tickets

As we plan for the reopening of our Disney Resort Hotels and Theme Parks, we are keeping the wellbeing of our Guests and Cast in mind. And we’re here to help you as we introduce new measures focused on delivering an enjoyable and magical experience for everyone who visits.

Unfortunately, these new measures have also required us to cancel any dining reservations, experience reservations and FastPass+ selections you may have made.

As a result of physical distancing, capacity in restaurants and availability of dining experiences is very limited and certain experiences such as Character dining cannot be provided.

Because of this, we have also made the difficult decision to cancel and temporarily no longer offer Disney dining plans.

We recognize the inconvenience this poses and we’re deeply sorry. We will be modifying your package to remove the dining plan. The price of the package will be adjusted accordingly and your modified package and price will be provided in a new confirmation. You will receive a refund of the difference in the package price if you have already paid in full or a reduction in amount due if you have not yet made final payment.

There’s nothing you need to do at this time. We will be contacting you shortly with more details about the process to secure new reservations, including our new dining and experience reservation window which will accommodate selections up to 60 days prior to arrival to allow for planning closer to your visit.

At this time, while systems update, we are temporarily suspending all modifications. However, you have the option of canceling your entire reservation at any time.

We’re putting a great deal of thought into helping you return to the magic and appreciate your patience.

For more information, please visit disneyworld.com, call 407-W-DISNEY (934-7639), or contact your travel professional or Member Services.

Select third party operated restaurants and certain other experiences may not be cancelled.



SAMPLE FREE DINE PLAN LETTER - Resort hotel Guests who are booked on a Free Dining package

Resort hotel guests who are booked on a Free Dining package w/ ticket

As we plan for the reopening of our Disney Resort Hotels and Theme Parks, we are keeping the wellbeing of our Guests and Cast in mind. And we’re here to help you as we introduce new measures focused on delivering an enjoyable and magical experience for everyone who visits.

Unfortunately, these new measures have also required us to cancel any dining reservations, experience reservations and FastPass+ selections you may have made.

As a result of physical distancing, capacity in restaurants and availability of dining experiences is very limited and certain experiences such as Character dining cannot be provided.

Because of this, we have also made the difficult decision to cancel and temporarily no longer offer Disney dining plans.

We recognize the inconvenience this poses and we’re deeply sorry. We will be modifying your package to remove the dining plan. As an accommodation, the price of the package will be adjusted to reflect a 35% savings on the room portion. This modified package and price will be provided in a new confirmation. You will receive a refund of the difference in the package price if you have already paid in full or a reduction in amount due if you have not yet made final payment.

There’s nothing you need to do at this time. We will be contacting you shortly with more details about the process to secure new reservations, including our new dining and experience reservation window which will accommodate selections up to 60 days prior to arrival to allow for planning closer to your visit.

At this time, while systems update, we are temporarily suspending all modifications. However, you have the option of canceling your entire reservation at any time.

We’re putting a great deal of thought into helping you return to the magic and appreciate your patience.

For more information, please visit disneyworld.com, call 407-W-DISNEY (934-7639), or contact your travel professional or Member Services.

Select third party operated restaurants and certain other experiences may not be cancelled.

 

[Brianstl]

You'd be surprised what they can mamage with the system they will be using. Star tours, avatar, space mountain can all be managed. Water rides and sge cannot. Some shows can be managed provided the way to get people in without distance violation works. Others not so much. And large crowds in enclosed theaters isn't something they really want to mess with initially.

Didn’t Shanghai open with their water rides open?

 

[AmberMV]

Curious if anyone who recently had their ADRs and FPs disappear from MDE also received an email about the changes?

I'm wondering what the heck is going on now as I have always had no problem getting emails from Disney and now I'm not getting any email updates or cancellation notifications (for the last week). I still haven't gotten my 2nd week of June cancellation email. All my ADRs for August are still there. My Toppolino's ADR disappeared for July 4 but my Yacht club lunch at Ale & Compass for July 4 is still there. My June 10 res still intact.

 

[hereforthechurros]

I asked him yesterday if he was Bob......no response.......

Maybe DanSG is Bob trying to get us all to cancel