I was contacted yesterday afternoon about a Via Napoli reservation that I booked during the glitch (replaced another Via Napoli I had booked)...they offered to find me another reservation (could not recover my replaced reservation) but there was nothing available...after that, the gift card was mentioned (should be emailed within 24 hours)..so far no gift card and no replacement reservation but holding out hope
Sidenote: I asked about the other reservation I had booked during the glitch...she said at this time, the other restaurant was not listed (Hollywood & Vine) as an issue