I am well aware of the problems and I think it’s ridiculous as well. I just think demanding someone’s job because you are inconvenienced is a bit much. I guarantee you, if that guy gets fired (and I doubt if it’s one guy), it will have zero effect. People keep buying points, people keep buying anything Disney sells, and people will keep complaining while handing over fistfuls of cash for the Disney “magic.” I’ve been a member for 20+ years and this Is how Disney operates. Expecting them to suddenly have their act together will lead to disappointment.
BTW, I had zero issues logging in and seeing my dues statement.