Aside from personal opinions of whether or not the refund was deserved or warranted, it took some humility for the OP to admit that she jumped to conclusions too quickly without giving time for issues to be reconciled.
To the OP-
Thank you for the update and I, too, am glad that you are satisfied.
Morals of the story:
•Don't knowingly/willingly travel to a state that is under the threat of hurricane. (We live in FL- seriously, it's no joke and conditions can change at any moment. Traveling here during hurricane season is a risk. Be prepared.)
•Purchase 3rd party insurance
•Venting is acceptable, but use some caution because you will hear input from both sides of the table
and ultimately may have to put your foot in your mouth.