After we got back from our May trip to the Poly, we received a survey from Disney asking about our experience. I was not pleased that we had to wait for our room (which was not what we requested) the day we got there and again when we changed rooms the next day. I also complained because the elevator was not working for two days and a few other minor things.
Anyway, a month later I received a telephone message from Disney about the survey asking to call their Customer Service department. After playing telephone tag for a week or two, the Customer Service guy got me one day when I was sick and really not in the mood to talk. He apologized for bothering me, apologized for the problems with our visit and said he was giving us a credit on our Visa. I said fine and that I would call him back next week.
Well I never got ahold of him, but my wife received a $400 credit on her Visa this month. Needless to say, we were pleased. HAs anyone else received this type of credit?
Anyway, a month later I received a telephone message from Disney about the survey asking to call their Customer Service department. After playing telephone tag for a week or two, the Customer Service guy got me one day when I was sick and really not in the mood to talk. He apologized for bothering me, apologized for the problems with our visit and said he was giving us a credit on our Visa. I said fine and that I would call him back next week.
Well I never got ahold of him, but my wife received a $400 credit on her Visa this month. Needless to say, we were pleased. HAs anyone else received this type of credit?