lambdabeta
DIS Veteran
- Joined
- Jun 8, 2017
That’s so weird. That hasn’t been my experience at all. Not only do they ALWAYS call me back, the person who will call me will send an email the day before. In it, they introduce themselves, give me their schedule in case I need to contact them, and finally, they let me know when I can expect their phone call. It may take awhile to hear from them but at least they’re thorough.
Heck, guest services will call me back even when I ask them not to.
Just to be clear, we are talking about using the email address guest.services@disneyworld.com to contact them directly and not going through the WDW website, correct? What you describe is what I experience if I contact Disney through their website.
ETA: You’re probably right about who is getting called back. I haven’t been keeping track, but now that I think about it, I know for sure people were reporting getting calls from DVC and Kalogridis, can’t be certain it was GS.
I’m sorry for the confusion, it’s late, I should be in bed.
Just wanted to clarify, I did send an email to guest.services@disneyworld.com. The message I got back was thank you for my email and if I wanted to talk to them I needed to call. I think this proves my theory that they keep track of guests who spend more money or go more often. We hadn't been in years so Dec was our first trip in a while. It sounds like you are a regular and they know that so you get a phone call and I don't.